In 2019 the UHG ICU was an active partner in the “Be the Heart” program pilot, the Barwon Health culture change program co-designed with Nous. Early evaluation results demonstrated:

• Staff engagement – 24 leaders, 165 staff, participated in 554 hours of training over 16-weeks
• Increased awareness and shift towards a positive workplace culture
• “Primed” the ICU for engagement in ongoing team and culture work

The ICU has further embedded this culture change during the COVID pandemic partnering with Nous through:

•  Developing leadership skills with the senior ICU leaders with 360 assessment, 1:1 coaching sessions and facilitated leadership group discussions
• Diagnosing the critical cultural challenges and create a shared view of the desired culture within the ICU
• Developing a plan designed around the Moments that Matter and the entire ICU staff